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Roalco's rapid response to repairs ensures that high levels of customer satisfaction are achieved. We work to your Priorities and Timescales.

Our dedicated repair teams operate 24 hours a day, 7 days a week ensuring flexible repair times and the capability of immediate response to emergency call outs.

Whether instructed from the clients' call centre or our own, Roalco's repairs team covers all aspects of maintenance ensuring a first time one visit repair.

Repairs are Client prioritised; typically a contract may operate as follows:

Emergency category - A:

Risk of injury to tenant, damage to fabric of building, severe leaks

Response: - 2 Hours to make safe and/or repair

Emergency category - B:

Electrical faults, blocked drains, smoke alarms

Response: - Same day

Emergency category - C:

No hot water

Response: - Next day

Emergency category - Urgent:

Faulty front door locks, re-glazing after emergency boarding up

Response: - 3 Days

Emergency category - Non urgent:

All other items of a day to day nature

Response: - 15 days

This is an example of the priority categories we develop with clients. By working together, we develop and operate appropriate systems for the circumstances, that ensure duty of care to the customer whilst also meeting our clients' requirements.